Privacy Policy – Guest Information

This privacy notice explains how we collect and use your information when you stay with us or use our guest services.

Who we are
Otterburn House provides holiday accommodation and guest services.

Contact details
Email: info@otterburnscot.co.uk

What information we collect
We may collect:
• Name
• Email address
• Telephone number
• Booking details
• Guest preferences and communications
• WiFi registration details

How we use your information
We use your information to:
• Provide access to guest information and services
• Communicate about your stay
• Improve guest experience
• Send returning guest offers and updates (only where permitted)

Our legal basis for processing
We process personal information:
• To fulfil our contract with you (your booking and stay)
• Where we have your consent (for marketing communications)
• Where we have legitimate interests in operating and improving our accommodation business

Marketing
If you choose to receive updates or offers, you may unsubscribe at any time using the unsubscribe link in emails or by contacting us.

Who we share information with
We may share information with trusted service providers who help us operate bookings, communications or guest services. We do not sell personal information.

How long we keep information
We only retain personal information for as long as reasonably necessary for booking administration, legal obligations and guest communications.

Your rights
You may request access, correction, deletion or restriction of your personal information and may withdraw marketing consent at any time.

Contact
For privacy enquiries please contact:
John or Barbara Scott at info@otterburnscot.co.uk

Last updated: June 2026